Refund policy

Your satisfaction matters to us. Because our products are skincare items, please review the details below before requesting a return.

Eligibility: We accept returns on unopened, unused products within 30 days of delivery. For hygiene reasons, we're unable to accept returns on opened or used items unless the product arrived damaged or defective.

How to Start a Return: Email us at [your support email] with your order number and reason for return. We'll send instructions on how to proceed.

Refunds: Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items: If your order arrives damaged, contact us within 7 days of delivery with a photo of the item, and we'll send a replacement or full refund at no extra cost.